WALESBONNERMART Cancellation Policy

Order Cancellation

1. Timeframe for Cancellations
   • We accept order cancellations within 24 hours of placing your order.
   • After 24 hours, orders may have already entered the processing stage and cannot be cancelled.
2. How to Cancel an Order
   • To cancel your order, please contact our customer service team immediately:
   • Phone: 7365 103229
   • Email: info@WALESBONNERMART.co.uk
   • Please provide your order number and the reason for cancellation.
3. Refunds for Cancelled Orders
   • If your cancellation request is processed successfully, we will issue a full refund to your original payment method.
   • Refunds typically take 3-5 business days to appear on your account, depending on your bank or credit card company.
4. Partial Cancellations
   • For orders with multiple items, we may be able to process partial cancellations if some items have not yet been processed.
   • Please contact our customer service team to inquire about partial cancellations.
5. Unable to Cancel
   • If we are unable to cancel your order (e.g., it has already been shipped), you may return the item(s) according to our Return Policy.
6. Special Orders or Customized Items
   • Orders for special or customized items may have different cancellation policies. Please contact our customer service team for specific information.
7. Gift Card Purchases
   • Gift card purchases are final and cannot be cancelled once the order is placed.

We strive to process all cancellation requests as quickly as possible. However, we cannot guarantee that every cancellation request will be successful, especially for orders that have already entered the processing or shipping stage.

For any questions or concerns regarding our cancellation policy, please contact our customer service team.